Order Information

PLACING AN ORDER 
After placing an order, you will receive an email confirming that ColumbusSoccerShop.com has received the order. At the time of shipment, an additional email will be sent. The confirmation will contain the order number, order detail, and shipping method.

PAYMENT METHODS
We accept American Express, MasterCard, Visa, and Discover for internet orders. All online orders paid by credit card are processed on a secure server.

ORDER INQUIRY
Check the status of your order, contact customer service at any time. 

CANCELLATION POLICY
Once you place an order, that order cannot be changed by you. Please contact us for more information on canceling your order. We cannot guarantee that your order can be cancelled once it is entered into our system.

MERCHANDISE AVAILABILITY
Should an item you ordered be unavailable, you will be charged only for the items shipped to you by ColumbusSoccerShop.com. Unavailable items will be credited to your account when applicable. We will send the remainder of your order with appropriate adjustments for the out of stock item(s). All orders are subject to acceptance by ColumbusSoccerShop.com. We reserve the right to refuse delivery or limit quantities of any product ordered. Please note that we cannot guarantee the availability of any item until you place an order.

DISCLAIMERS
Prices on ColumbusSoccerShop.com are subject to change without notice. ColumbusSoccerShop.com maintains the right to refuse or cancel orders at any time, for any reason, including but not limited to orders that contain incorrect prices or product descriptions, orders that ColumbusSoccerShop.com believes the customer has violated applicable law, and orders that ColumbusSoccerShop.com believes are harmful to its clients or affiliates.

CUSTOM MERCHANDISE

Customization may add 7-10 business days to the shipping time. Please limit custom names to 12 characters and custom numbers to 2 characters. 

Customized merchandise may not be returned. Please note that custom gear is final sale. Once submitted, items cannot be edited or canceled.

INTERNATIONAL ORDERS

At this time, orders from ColumbusSoccerShop.com can only be shipped within the United States.

CANADIAN ORDERS - ABOUT CUSTOMS, DUTIES & TAXES
When ordering Columbus Soccer Shop merchandise, you're responsible for assuring the product can be lawfully imported to Canada.

The recipient is the importer of record and must comply with all laws and regulations of Canada. Orders shipped to Canada may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of a Canadian shipment may be subject to such import taxes, customs duties and fees, which are charged once a shipment reaches the recipient's country. Additional charges for customs clearance must be borne by the recipient; ColumbusSoccerShop.com has no control over these charges and can't predict what they may be. Customs policies vary widely in Canada; you should contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.