FAQ

What’s the status of my order?

  • Please contact Customer Service for order inquiries.

Do you offer shipping?

  • Unfortunately, due to MLS's contractual agreement with Fanatics, we’re unable to ship items purchased online.  If you'd like to have your order shipped, please call 614-447-4244 during business hours and we'd be happy to assist you with this.

How do I return an item I bought at www.columbussoccershop.com?

  • Return items purchased at ColumbusSoccerShop.com by visiting the Team Store at MAPFRE Stadium, or by sending in by mail.
  • Allow 1-2 billing cycles for the credit to appear on your statement.
  • Refunds are issued to the original card used to make the purchase.

Can I change or cancel my order?

  • Once an order is entered into our system, a customer service agent may or may not be able to cancel your order. 
  • Please note that custom gear (personalized jerseys) and sale items are not able to be returned. All sales are final on those items.

Can I use my Crew SC Shop Gift Card?

  • Crew SC Shop Gift Cards are not supported online. You may use your gift card in the Crew SC Shop at the MAPFRE Stadium.

    How long will it take for my Return to process?

    • Allow 3-5 business days from when we receive the return to process it. If you have any questions regarding your return, please contact us.