FAQ

How can I get my jersey customized?

• Jersey customization requests can be processed in-store at the Crew Shop, or by calling 614.447.4244 during business hours.
• Please expect jersey customizations to take up to 2 weeks, possibly more pending the volume of requests and/or availability of supplies.
• All guest will receive a phone call when their jersey is ready for pick up.

What’s the status of my order?

• Please contact Customer Service for order inquiries.

Do you offer shipping?

• Unfortunately, we're unable to offer shipping via our website. Please call 614-447-4244 with any questions about your order.

How do I return an item I bought at www.columbussoccershop.com?

• Return items purchased at ColumbusSoccerShop.com by visiting the Crew Shop at ScottsMiracle-Gro Field, or by sending in by mail.
• Allow 1-2 billing cycles for the credit to appear on your statement.
• Refunds are issued to the original card used to make the purchase.

Can I change or cancel my order?

• Once an order is entered into our system, a customer service agent may or may not be able to cancel your order. 
• Please note that custom gear (personalized jerseys) and sale items are not able to be returned. All sales are final on those items.

Can I use my Crew Shop Gift Card?

• Crew Shop Gift Cards are not supported online. You may use your gift card in the Crew Shop at the ScottsMiracle-Gro Field.

How long will it take for my Return to process?

• Allow 3-5 business days from when we receive the return to process it. If you have any questions regarding your return, please contact us.